Your personal information is completely safe with us. How it's collected and where it goes — everything is explained transparently right here.
Joyea 9 (joyea9.im) takes the privacy of its members seriously. This Privacy Policy explains what information we collect when you use our website, open an account, or use our services — as well as why we collect it and how it is stored.
This policy applies to the Joyea 9 website, mobile browser version, and all our digital services. By accessing our platform, you are agreeing to this Privacy Policy.
We believe privacy is a fundamental right. That's why we've made every effort to be as transparent as possible about how we collect and use your data.
Joyea 9 only collects information that is genuinely necessary to provide our services. We never collect excessive or irrelevant data.
| Data Type | Example | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, NID number | Mandatory |
| Contact Information | Mobile number and email address | Mandatory |
| Financial Information | Mobile Banking Number (bKash/Nagad/Rocket) | For Withdrawals |
| Verification Documents | NID copy, passport, photo | During the KYC Process |
| Account Information | Username and preference settings | Optional |
Joyea 9 collects information through several methods. It's important that you have a clear understanding of each.
The primary way we collect your information is through the form you fill out when creating an account. Any documents uploaded during the KYC process are stored on encrypted servers.
Some information about your browsing behavior is collected automatically through cookies, web beacons, and log files. This data is primarily used to improve platform performance and enhance the user experience.
When you contact support via live chat or email, those conversations may be recorded. This is done to improve service quality and assist with dispute resolution.
Joyea 9 uses the information it collects solely for the specific purposes listed below. It is not used for any other purpose.
Joyea 9 does not sell your personal information. However, limited data may be shared with trusted partners as necessary to deliver our services.
All third-party partners are required to comply with our privacy standards. They may not use any information shared with them for any other purpose.
Joyea 9 uses cookies on its website. Cookies are small text files stored in your browser that help the website remember information from your previous visits.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and ensuring platform security | Cleared at the end of each session |
| Performance Cookies | Page load speed analysis and error detection | 30 Days |
| Functional Cookies | Remembering language preferences and page settings | 1 year |
| Analytics Cookies | Collecting site usage statistics | 90 days |
You can disable cookies through your browser settings. However, turning off essential cookies may prevent login and certain platform features from working properly.
Joyea 9 uses industry-standard security technology to keep your data safe. Our servers and databases are protected by multiple layers of security.
Data for active accounts is retained for the duration of the account. After an account is closed, certain information may be kept for a legally required period, after which it is securely deleted.
As a Joyea 9 member, you have a number of important rights over your own data. Each of these is explained in detail below.
You may request to know what personal information we hold about you.
You can request corrections to any inaccurate or outdated information.
Under certain circumstances, you can request that your data be deleted.
You may object to promotional communications or to certain types of data processing.
You can request a copy of your personal data in a commonly used format.
You may request that the processing of your data be temporarily restricted for specific reasons.
To exercise any of these rights, contact our support team. We typically respond to requests within 30 business days.
Joyea 9 services are strictly for individuals aged 18 and above. We do not knowingly collect information from children or minors.
If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.
Joyea 9 may update this Privacy Policy from time to time. Revisions may be made due to changes in our services, new technologies, or updates to applicable laws.
It's a good habit to check this page from time to time. A summary of what changed in each update is usually included at the bottom of the page.
If you have any questions, concerns, or complaints regarding privacy, you can reach us through the following channels.
We take all privacy-related requests seriously and aim to respond as quickly as possible.
Registering with Joyea 9 means your data is protected to the highest standard — not just as a promise, but as part of how we operate every day.
Every transaction and data exchange on your account is protected by SSL encryption — completely unreadable to anyone outside.
We have never sold your data, and we never will. This isn't just a policy statement — it has no place in our business model.
Our systems are regularly audited by a dedicated security team to identify and address any vulnerabilities promptly.
Go to your account settings to control which notifications you receive and what information is visible on your profile.
Everything we collect and why is fully detailed on this page — no hidden clauses.
We respond to all privacy-related requests within 30 business days. Urgent matters are handled sooner.